Delivery

We do our best to ship packages out as soon as possible.   Usually between 1 and 3 days. Every order comes with FREE shipping. It does not matter how large or small the order. The shipping will always be completely FREE! We cannot take responsibility for delays caused by the courier companies and postal services.   Unfortunately some circumstances are beyond our control.   You are more than welcome to contact our customer service at any time.   We are here to help you the whole way along the delivery process.

Sometimes we do not ship or reship to Australia, New Zealand, Scandinavia, Iceland, Lithuania, and Ukraine.   If you live in one of these countries please contact us before order to confirm.

After payment is sent all orders are non-exchangeable,  non-refundable,  and non-transferable.   All sales are final.   We do not reship if customer has mistaken incorrect address.  Address can only be changed if the order has not yet left our facility.   Upon transference to courier we cannot change any information or return it.   We do not reship if package is shipped back to us.   Please keep track of your packages and contact your local courier in the case that they cannot locate your delivery address.

Delivery Guarantee

We offer delivery guarantee in the form of one reship if order is lost or delayed by customs on all orders up to 500g.   We do not offer delivery guarantee for following countries.

Canada, UK, Sweden, EU, Tenerife islands, Malta, Russia, Ukraine, Brazil, Belarus, Africa, Australia, New Zealand, Scandinavia, Iceland, Lithuania, and Ukraine.   If you live in one of these countries please contact us before order to confirm.

All powder and crystal products are sent within one business day after payment received.   Liquid items may take up to one week for preparation time.   Multiple ways of delivery are possible.   We use the safest option that is available for each specific country.

Please keep in mind that we do not ship any illegal or controlled substances.   All products must be legal in country of receiver and in country where we are sending it from!

Tracking

Tracking will be given 1 to 3 days after money is received and product is shipped. If no messaged received to receive a tracking number please message on contact form page.

Shipping Times

Australia = 7 to 12 Business Days

North America = 7 to 18 Business Days

Europe = 12 to 21 Business Days

South America = 20 to 32 Business Days

Other = 7 to 35 Business Days